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Practice Charter

Patients' Rights And Responsibilities

You have a right to expect a high standard of medical care from our Practice; we will try to provide the very best care possible within the resources available.

In order to assist us to provide a high standard of care we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep booked appointments and follow the medical advice given. We do not operate a walk-in service. If you no longer need an appointment already booked, please let us know so that the appointment can be given to someone else.

Very occasionally, a patient/practice relationship breaks down completely. If this does happen the patient may choose to register with a different Practice. The Practice also has the right to remove a patient from its list.

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Local Services, Let
Local Services, Let